Shipping policy

Shipping Policy

Last Updated: July 2026

This Shipping Policy applies to all purchases made from Citywide Tech.

By placing an order, you acknowledge and agree to this Shipping Policy.

Order Processing

Orders are generally processed within 1–2 business days after payment has been received and cleared.

Processing times are estimates only and may vary depending on stock availability, supplier lead times, product configuration, order verification, public holidays, and other operational requirements.

Citywide Tech reserves the right to delay, split, or cancel any order where necessary.

Product Availability

Many products are supplied through third-party distributors and manufacturers.

Stock levels displayed on our website are indicative only and are not guaranteed.

If a product becomes unavailable after an order is placed, Citywide Tech may:

delay shipment until stock becomes available;
supply an equivalent product (with your agreement);
partially fulfil the order; or
cancel the unavailable item and issue a refund for that item.

Citywide Tech is not liable for any loss arising from supplier stock shortages or discontinued products.

Shipping

Shipping charges are calculated during checkout unless otherwise agreed.

Estimated delivery timeframes are provided for guidance only and do not constitute a guarantee.

Delivery times may be affected by:

supplier availability;
courier delays;
weather events;
customs processing;
public holidays;
rural delivery schedules; or
events beyond our reasonable control.

Citywide Tech is not liable for any direct or indirect loss, business interruption, loss of profits, or consequential damages resulting from delivery delays.

Delivery

Risk in the goods passes to the customer upon delivery to the delivery address provided or collection by the nominated courier.

Ownership of goods remains with Citywide Tech until payment has been received in full.

Customers are responsible for ensuring that the delivery address provided is accurate and accessible.

Additional freight, redelivery, storage, or handling charges resulting from incorrect delivery information or failed delivery attempts may be charged to the customer.

Business Deliveries

Deliveries to commercial premises may be accepted by any person reasonably appearing to be authorised to receive goods at that location.

A signature obtained at the delivery address will be considered proof of delivery.

Tracking

Tracking information is provided where available.

Failure of tracking updates or courier tracking systems does not constitute evidence that goods have not been shipped.

Partial Shipments

Citywide Tech may ship orders in multiple consignments without prior notice where products become available at different times.

No additional shipping charge will apply unless otherwise agreed.

Lost or Damaged Shipments

Customers must inspect all deliveries promptly.

Any claim for missing, incorrect, or damaged goods must be made within 5 business days of delivery.

Damage to packaging should be noted with the courier where possible.

Citywide Tech may require photographs, courier documentation, and other evidence before assessing a claim.

Citywide Tech reserves the right to investigate claims with the courier before providing any replacement or refund.

International Orders

International customers are responsible for all customs duties, GST, VAT, import taxes, brokerage fees, and other government charges.

Citywide Tech is not responsible for customs delays or additional charges imposed by overseas authorities.

Force Majeure

Citywide Tech shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to natural disasters, pandemics, industrial disputes, supplier failures, transport disruptions, governmental actions, cyber incidents, or courier network interruptions.

Limitation of Liability

To the maximum extent permitted by New Zealand law, Citywide Tech’s liability relating to shipping or delivery is limited to the replacement of the affected goods or a refund of the purchase price paid for those goods, at Citywide Tech’s discretion.

Citywide Tech is not liable for any indirect, incidental, special, punitive, or consequential loss or damage arising from shipping or delivery.

Nothing in this policy limits any rights that cannot be excluded under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand legislation.